Design
In your colours
Set colour, logo, name, greeting and suggested questions per bot – with a preview.
A chatbot that truly knows your company.
Add your website and documents – the assistant answers questions from customers and employees and cites its sources. What it doesn’t know, it hands to your team.
- checks accompany every answer
- 3
- of code embeds the chat in your website
- 1 line
- tracking cookies in the chat window
- 0
- where knowledge and conversations are stored
- Germany
Features
Answers you can rely on.
The assistant answers only from your knowledge – and says so openly when it doesn’t know.
Knowledge from website and files
Enter your website address, upload PDFs and Word documents, add your own texts. The website is re-read regularly.
Every answer with a source
Each answer shows where it comes from – with a link to the section. Before it is shown, it is checked against the sources.
Stays on topic
A dedicated checking model decides before every answer whether the question is in scope and detects manipulation attempts.
Handoff to your team
When the assistant is stuck, it shares your contact details – or a team member takes over the chat live.
Multiple bots, one team
One bot for customers, one for employees, more per department. Roles define who sees and edits which bot.
In detail
Everything day-to-day work needs.
From the look of the chat window to the retention period: you set it all yourself in the dashboard.
Embed
One line of code or a link
As a chat window on your website or as its own page under your address.
Knowledge gaps
Gaps close themselves
Unanswered questions collect in one place. Enter the answer and the assistant knows it.
Analytics
See what people ask
Volume, resolution rate, sentiment and topics – per bot or for the whole company.
Refresh
Stays up to date by itself
The website is re-read regularly. Only what has changed is processed again.
Privacy
Privacy built in
Retention periods, export and deletion with one click, masking of personal data, AI notice in the chat.
Use cases
One assistant for your customers. One for your team.
Every bot has its own knowledge, its own look and its own address. Internal stays internal.
For customers
Support that answers right away.
The chat window on your website answers questions about products, delivery or opening hours – around the clock and with a source.
- Embed the chat window with one line of code
- Colours, logo and greeting in your brand
- Handoff to your team when it should get personal
For employees
Company knowledge everyone can find.
Handbooks, policies and processes as an assistant – separated by department and reachable at its own address.
- Dedicated bots for HR, IT or sales
- Own address, with a password if you like
- Bot hub: all internal bots on one page
Security
Checked before your customer reads anything.
A dedicated checking model accompanies every question from arrival to finished answer. The language model has no tools and no access to your systems.
01Checking model
Question arrives
Is it on topic? Is it a manipulation attempt?
02
Search the knowledge
Meaning and keywords combined, the best hits re-ranked.
03Checking model
Is the knowledge enough?
If not: a follow-up question or handoff to your team.
04
Answer is written
Exclusively from the passages found.
05Checking model
Source check
Is every statement backed by the sources?
Tampered content is quarantined
Hidden instructions in websites or files are detected on import and only used after you approve them.
No links to foreign sites
The chat only shows links to your own sources and allowed domains – and loads no external images.
Honest about knowledge gaps
If the assistant finds nothing suitable, it says so. The question lands in the dashboard, where you answer it.
How it works
Three steps to your own assistant.
You don’t need a developer – just your website address.
01
Add knowledge
Enter your website and upload documents. The assistant reads everything and structures it by section.
02
Test and adjust
While testing, you see for every answer which sources were used and how the checks decided.
03
Embed or share the link
As a chat window on your website with one line of code – or as its own page whose link you share.
Pricing
Start small, grow with your needs.
Start small and switch when you need more. Pay yearly and save 20%.
Starter
To get started
9.99 €7.99 €per month
billed monthly€95.90 billed yearly
Get started- 1 bot
- 1,000 questions per month
- 500K characters of knowledge
- 1 team member
- Monthly website updates
Pro
Popular
For teams with customer contact
49 €39.20 €per month
billed monthly€470.40 billed yearly
Get started- 5 bots
- 5,000 questions per month
- 10M characters of knowledge
- 5 team members
- Weekly website updates
- Live takeover by team members
- Custom domain
Business
For several departments
199 €159.20 €per month
billed monthly€1,910.40 billed yearly
Get started- 25 bots
- 20,000 questions per month
- 50M characters of knowledge
- 25 team members
- Daily website updates
- Live takeover by team members
- Custom domain
You can switch plans at any time.
| Feature | Starter | Pro | Business |
|---|---|---|---|
| Bots | 1 | 5 | 25 |
| Questions per month | 1,000 | 5,000 | 20,000 |
| Knowledge capacity | 500K characters of knowledge | 10M characters of knowledge | 50M characters of knowledge |
| Team members | 1 | 5 | 25 |
| Website refresh | monthly | weekly | daily |
| Live takeover by team members | Not included | Included | Included |
| Custom domain | Not included | Included | Included |
| No provider notice in the chat | Not included | Included | Included |
FAQ
Questions, briefly answered.
Still unsure? Try it with the Starter plan on your own website.
Get startedCan the assistant make up wrong answers?
It answers exclusively from the content you have provided. If it finds nothing suitable there, it says so and refers to your team. In addition, every answer is checked against the sources; in strict mode it only appears after passing the check.
Where is the data stored?
Conversations and the knowledge base are stored in a database in Germany. To answer, questions and matching text excerpts are sent to language models; the services used are listed transparently.
What happens when our website changes?
Depending on the plan, the website is re-read monthly, weekly or daily. Only changed pages are processed again; deleted pages disappear from the knowledge.
Can we use the bot internally only?
Yes. Internal bots get their own, non-discoverable address – under your domain and with a password if you like. With the bot hub, employees see all internal bots on one page.
Do we need technical skills?
No. For the chat window you add one line of code to your website; everything else is set in the dashboard.
Does the assistant answer in other languages too?
Yes. It answers in the language of the question – even if your content is only in German. The chat interface is available in German and English.
Can we customise the look?
Yes. You set colour, logo, name, greeting and suggested questions per bot and see the change in the preview right away.
What does knowledge capacity mean?
The amount of text your bots may know in total – counted in characters, whether it comes from your website, files, your own texts or the knowledge base. A typical website page has 2,000 to 5,000 characters, a PDF page about 3,000. Once the limit is reached, no further content is read in; everything already there stays.
Ready for your first bot?
Enter your website, test, embed. The Starter plan is enough to begin with.